For first time activation, click here. To reactivate your existing phone, text REACT to 611611
The LifeLine program is available to eligible consumers in selected states and territories. Actual requirements vary by state, but in general to qualify for LifeLine, subscribers must either have a gross income that is at or below 135% of the federal Poverty Guidelines, or participate in one of the following assistance programs:
Some states have additional eligibility under the following Tribal programs:
OR
Based on your Household income
Your Household Yearly Gross Income must fall within the range indicated next to your Household Size. A Household is defined as any individual or group of individuals who live together at the same address and share income and expenses (Household Worksheet is required to validate there are multiple households). Gross income is defined as money received BEFORE TAXES by everyone in your household (adults and children), whether taxable or non-taxable, including, but not limited to: wages, salaries, dividends, alimony and child support, grants, gifts, allowances, stipends, lottery winnings, inheritances, worker’s compensation, unemployment and public assistances benefits, social security payments, pensions, rental income, income from self-employment, cash payments from other sources and all employment-related non-cash income.
California residents: See answer on California Residents tab.
All SafeLink phones have the ability to surf the Internet. If you chose to bring your own Smartphone, you must also have the ability to access the Internet. Each plan includes data, in addition, there are additional data plans that are available for purchase.
Under FCC rules, you may only be enrolled in a single LifeLine program per household. However, in the event you are receiving service from another provider and want to change your LifeLine benefit to SafeLink Wireless®, it is easy to switch. Once approved, you can even keep your phone number. After you apply with us, we can transfer your LifeLine service from the current provider and you can begin to enjoy the benefits provided by SafeLink Wireless®.
Click here and enter your home zip code to see what application options are available to you.
The easiest and fastest way to apply for service is by filing out the application online and providing your e-signature. Click here fill out your application online. Important: You will also need to provide a copy of a document that proves your program or income eligibility.
Alternatively, you can call us at 1-800-Safelink to have an application sent to you via fax or mail. Once you have received and completed your application, sign the application and return it to us along with copies of documents that prove you qualify for SafeLink Wireless Service.
*Note: Proof of program participation or income level is required in order to process the application. For program participation, copies of the following items are required. Your Medicaid or Food Stamp Card, a letter from SSA or state agency stating that you receive the benefit, or a similar document. For Income qualification, send copies of last year’s Federal or State Income Tax return, a Social Security statement of benefit, a letter from your employer, pay stubs from 3 consecutive months, an Unemployment or Workmen’s Compensation statement of benefits, a Retirement/Pension statement of benefits or a divorce decree, child support award, or other official document containing income information. Legal name and address on the documents must match the applicant. If you have any questions, please contact the SafeLink Wireless Hotline at 1-800-Safelink
All new subscribers must demonstrate that they are eligible. In some states, a subscriber’s eligibility may be able to be confirmed through a database. Where a database is not available, subscribers must show proof of eligibility by demonstrating that they meet the income qualifications or participate in a qualifying program listed above.
California residents: All new subscribers must demonstrate that they are eligible and must show proof of eligibility by demonstrating that they meet the income qualifications or participate in a qualifying program listed above.
You may return copies of the documents that prove your eligibility for the LifeLine Service in one of the following ways:
California residents: You may return copies of the documents that prove your eligibility for the LifeLine Service in one of the following ways:
If you receive a request for additional documentation from the California LifeLine Administrator please send the required documentation directly to them.
If you would like SafeLink Wireless® to be your LifeLine provider, click below to begin your enrollment process. We will request to have your service transferred from your existing LifeLine provider and you can begin enjoying the benefits provided by SafeLink Wireless® once your transfer is complete. Begin your application process by clicking here.
Only ONE LifeLine service may be obtained per household. “Household” is defined as any individual or group of individuals who live together at the same address as one economic unit. An ‘‘economic unit’’ is defined as ‘‘all adult individuals contributing to and sharing in the income and expenses of a household.’’ LifeLine support is available to eligible low-income consumers living in group living facilities. LifeLine applicants may demonstrate when initially enrolling in the program that any other LifeLine recipients residing at their residential address are part of a separate household.
California residents: Only ONE California LifeLine service may be obtained per household. “Household” is defined as any individual or group of individuals who live together at the same address as one economic unit. An “economic unit” is defined as “all adult individuals contributing to and sharing in the income and expenses of a household.” California LifeLine support is available to eligible low-income consumers living in group living facilities. California LifeLine applicants may demonstrate when initially enrolling in the program that any other California LifeLine recipients residing at their residential address are part of a separate household.
SafeLink Wireless is proud to offer LifeLine service, a program that enables qualifying customers to receive discounts on monthly telephone service. In our version of the program, you will receive free cellular service, a SIM card, and the assurance that you will get no bills and no contracts EVER!
Through SafeLink Wireless’ LifeLine you can receive*:
Additional Data & International call services are available for purchase. Click here for more information.
The Federal Communications Commission (FCC) with the help of the Universal Service Administrative Company (USAC) administers the federal Universal Service Fund (USF) that supports the LifeLine program, which has helped low-income consumers afford phone service since 1984.
(*) Benefits may vary by state, to learn more about your state’s specific LifeLine offer, click here.
Your SafeLink Wireless service will expire when you are no longer eligible for benefits or if you fail to re-qualify after a year of enrollment. We will contact you with a friendly reminder before your annual verification is due. Your SafeLink Wireless service will also expire when you are no longer eligible for benefits and you voluntarily cancel service from the program as required by the FCC. If you are randomly selected for the annual verification audit you will be required to provide photocopies of full documentation for proof of program or specific documentation for Federal Poverty Guideline Income qualification. Failure to provide photocopy proof of documentation will disqualify you and will require you to be cancelled from the SafeLink Wireless LifeLine benefit. The FCC also requires subscribers of SafeLink Wireless to self-verify under Penalty of Perjury for qualified program eligibility and Single LifeLine Benefit from SafeLink Wireless on an annual basis. If you are no longer eligible and cancel your service from the program, you can function as a regular TracFone Wireless or Net10 customer through your SafeLink Wireless phone and you will be able to purchase TracFone Airtime or Net10 cards and value plans to add additional airtime minutes and service days.
For first time activation, click here. To reactivate your existing phone, text REACT to 611611
In case of an emergency, you should always call 911 or go to the nearest hospital. 611611 services should only be used to manage your account and retrieve information related to SafeLink services.
To add airtime, text ADD to 611611.
To check your data, international long distance, and cash card balance, text BALANCE to 611611.
To check your data/web usage, text USAGE to 611611.
For Activations/Reactivations or Redemptions, the data usage information may not be available for the first 48–72 hours after service begins or Airtime is added.
For a list of 611611 services, text HELP to 611611.
To find your due date, text DUE to 611611.
To update your data settings, text APN to 611611.
611611 is a self-help service that allows you to process transactions like adding airtime or checking your balance. It also allows you to get information, troubleshoot any issue or reach a representative, all through text messaging.
As many times as you like. 611611 is an automated channel and can be accessed 24/7. You can always contact a Customer Service Representative by texting CHAT to 611611 or by calling us at 611.
Simply reply back with the right keyword. If you want a full list of all we can offer text HELP to 611611 or click here.
611611 is a free service for all SafeLink smartphone users. Regular text message rates may apply for any phones that are not SafeLink smartphones.
No restrictions! 611611 can be used on any phone, regardless of account type.
With the SafeLink Wireless Service, features included with the plan for free are:
*Additional Data & International service are not included with the plan
As long as you qualify for the service according to state regulations, there are no other restrictions other than that your phone line must be based in your place of residence and under the legal name of the qualified customer.
You must have a T-Mobile compatible or other unlocked GSM Phone to participate in the SafeLink Bring Your Own Phone Program. Devices that have another active carrier account and devices that are reported lost or stolen are not eligible for this program.
Under FCC rules, you may only be enrolled in a single California LifeLine program per household. However, in the event you are enrolled with another California LifeLine service provider, it is easy to switch to Safelink Wireless®. If approved, you can even keep your phone number. Once you apply with us, we can transfer your California LifeLine and federal LifeLine service (as applicable) from your current provider to Safelink Wireless®.
Unlimited FREE minutes and Unlimited FREE texts and FREE Data each month from Safelink Wireless® are waiting for you – click here to begin enjoying all the benefits of cell phone service.
No, they cannot.
No. Provided you qualify for SafeLink Wireless service, we will send you a phone that will allow you to enjoy the service at NO COST.
No, the phone is yours to keep and can be used until your airtime minutes run out or expire or indefinitely as a NET10 if you continue purchasing NET10 airtime minutes.
Upon enrollment, you will receive your monthly allowance for 12 months and you will need to re-qualify once a year. You will receive text messages on your handset to remind you that you need to re-qualify for the service.
You can continue to receive SafeLink Wireless benefits for as long as you continue to be eligible. Eligibility is reviewed annually. Your benefits will be discontinued when you no longer meet the eligibility requirements, for example, if proof of eligibility is not received in a state that requires it.
Customers who are no longer eligible for SafeLink Wireless benefits must notify us at 1-800-Safelink Monday through Saturday, 8a.m. to 10p.m. and Sunday 8a.m. to 7p.m, Eastern Standard Time.
All new subscribers must demonstrate that they are eligible and must show proof of eligibility by demonstrating that they meet the income qualifications or participate in a qualifying program listed above.
You can check out how the Renewal Process works by visiting the California LifeLine Administrator website or you can click here to learn more.
If you have any questions about your renewal, status, or due dates, please call the California LifeLine Administrator’s hotline.
If you are submitting your renewal by mail, then please be sure to send your completed and signed renewal form to:
California LifeLine Administrator
P.O. Box 8417
Westminster, CA 92684-8417
The California LifeLine program is available to eligible consumers in selected zip codes who participate in one of the following assistance programs:
OR
Based on your Household income
Your Household Yearly Gross Income must fall within the range indicated next to your Household Size. A Household is defined as any individual or group of individuals who live together at the same address and share income and expenses (Household Worksheet is required to validate there are multiple households).
Gross income is defined as money received BEFORE TAXES by everyone in your household (adults and children), whether taxable or non-taxable, including, but not limited to: wages, salaries, dividends, alimony and child support, grants, gifts, allowances, stipends, lottery winnings, inheritances, worker’s compensation, unemployment and public assistances benefits, social security payments, pensions, rental income, income from self-employment, cash payments
If there are more than 4 people in your household add $6,900 for each additional member. Yearly Income based on 2019 Federal Poverty Guidelines.
You may return copies of the documents that prove your eligibility for the LifeLine Service in one of the following ways:
If you receive a request for additional documentation from the California LifeLine Administrator please send the required documentation directly to them.
California customers receive Unlimited FREE Voice & Unlimited FREE text each month and 2 GB of FREE data.
It costs ABSOLUTELY NOTHING! You can enjoy your SafeLink Wireless Service at NO COST.
You must be approved by the California LifeLine Administrator to receive the California LifeLine and federal LifeLine discounted service. In addition, you must remain eligible to receive our plans of free voice minutes, texts and Data every month.
Yes, please follow our Keep Your Own Smartphone process on your phone/plan selection. We will send you a SIM card to be placed in your phone that allows the handset to receive your monthly minutes. Please note that, you must have a compatible or Unlocked GSM Phone in order to participate in the SafeLink Keep Your Own Smartphone plan.
Yes, if your phone is compatible with our Bring Your Own Phone Program (BYOP). You must have a T-Mobile compatible or other unlocked GSM Phone to participate in the SafeLink Bring Your Own Phone Program (BYOP).
If you would like Safelink Wireless® to be your California LifeLine provider, click below to begin your enrollment process. We will request to have the service transferred from your existing California LifeLine provider and you can begin to enjoy the benefits provided by Safelink Wireless® once your transfer is complete. Click here to begin your application process.
Only ONE California LifeLine service may be obtained per household. “Household” is defined as any individual or group of individuals who live together at the same address as one economic unit. An “economic unit” is defined as “all adult individuals contributing to and sharing in the income and expenses of a household.” California LifeLine support is available to eligible low-income consumers living in group living facilities. California LifeLine applicants may demonstrate when initially enrolling in the program that any other California LifeLine recipients residing at their residential address are part of a separate household.
If you are no longer eligible and cancel service from the program, or are cancelled from the program, you will be able to function as a regular Net10 Wireless customer through your SafeLink Wireless phone and you will be able to purchase Net10 Airtime cards and value plans to add additional airtime minutes and service days. You can learn more about Net10 Wireless airtime promotions at www.net10wireless.com or by calling 1-877-836-2368.
SafeLink Wireless is proud to offer LifeLine service in California, which is a program that enables qualifying customers to receive discounts on monthly telephone service. In our version of the program, you will receive free cellular service, a free SafeLink Wireless cell phone and the assurance that you will get no bills and no contracts EVER!
Through SafeLink Wireless’ California LifeLine you can receive:
The Federal Communications Commission (FCC) with the help of the Universal Service Administrative Company (USAC) administers the federal Universal Service Fund (USF) that supports the California LifeLine program, which has helped low-income consumers afford phone service since 1984.
Please click here for more information.
Your plan allows for Nationwide calls at no additional cost. However, to make international calls, customers will need to purchase an international card that will deduct minutes depending on the country they are calling. To purchase international cards click here.
Yes, you can send or receive unlimited text messages included with each plan.
With SafeLink Wireless, no contracts are ever required. You only need to click here to enter your ZIP code and begin the application process.
No, if your phone is compatible with SafeLink’s Bring Your Own Phone Program & you are a new customer qualified for SafeLink Service, a California LifeLine Provider, you will receive a free SIM card via mail with instructions.
If you are a new SafeLink customer that chooses to Bring Your Own Phone, as a new customer you can enjoy free minutes, texts and data every month.
*Note: The free monthly data will not carryover from month-to-month if not used.
You must have a Compatible or Unlocked GSM Phone to participate in the SafeLink’s Keep Your Own Smartphone plan. Devices that have another active carrier account and devices that are reported lost or stolen are not eligible for this program. To port your existing telephone number to your SafeLink smartphone, the number you are porting must be active with your current service provider.
California residents: You must have a T-Mobile compatible or other unlocked GSM Phone to participate in the SafeLink Bring Your Own Phone Program. Devices that have another active carrier account and devices that are reported lost or stolen are not eligible for this program.
For more information about your phone, visit your manufacturer’s website at:
You can get a SafeLink BYOP SIM Card by applying for the wireless program here. Enter your zip code and select “START” to begin the application process.
To obtain SafeLink service, click here. Enter your zip code and select “START” to begin the application process.
To view a video on how to install a SIM card, click here.
To install a SIM card in a phone with a removable back cover, follow these steps:
To install a SIM card in a phone without a removable back cover, follow these steps:
If you are not sure which carrier you had with your previous provider, please restart your phone and watch the screen. On some phones, the carrier name or logo will display when the phone is turning on. If this does not work, you can also contact your previous service provider to find out what carrier it was using or if your phone can be unlocked by your previous service provider.
Yes, please follow our Keep Your Own Smartphone process on your phone/plan selection. We will send you a SIM card to be placed in your phone that allows the handset to receive your monthly minutes. Please note that, you must have a compatible or Unlocked GSM Phone in order to participate in the SafeLink Keep Your Own Smartphone plan.
California residents: Yes, please follow our Keep Your Own Smartphone process on your phone/plan selection. We will send you a SIM card to be placed in your phone that allows the handset to receive your monthly minutes. Please note that, you must have a compatible or Unlocked GSM Phone in order to participate in the SafeLink Keep Your Own Smartphone plan.
If you are qualified for the SafeLink Service you can also port in your existing phone number to SafeLink Wireless. Once you have received your free SIM card via mail please call our SafeLink Technical Support number at 1-800-378-1684 and inform the SafeLink representative you want to port in your phone number.
Cell phones from nearly every manufacturer will work on our network as long as they use a SIM card! You must have a compatible or Unlocked GSM Phone in order to participate in the SafeLink Keep Your Own Smartphone plan. If you have a compatible phone and you qualify for Safelink Service we will mail you a free SIM Kit, so you could use your current phone to receive the Lifeline discount.
BlackBerry phones and older Sidekick phones will not work or may have limited functionality with SafeLink service. SafeLink cannot guarantee all of a phone’s functions–such as picture messaging, web usage, and other phone-specific applications–will be compatible with SafeLink service.
However, if your phone meets the following criteria, your phone will work with SafeLink:
California residents: If you are a new SafeLink customer that chooses to Bring Your Own Phone, as a new customer you can enjoy free minutes, texts and data every month.
*Note: The free monthly data will not carryover from month-to-month if not used.
Yes. You may transfer your telephone number from another company to SafeLink after you receive your phone or SIM by calling 1-800-378-1684. To port your existing telephone number to SafeLink, the number you are porting must be active with your current service provider.
Yes. You may transfer your telephone number from another company to SafeLink after you receive your phone by calling 1-800-378-1684. To port your existing telephone number to your SafeLink smartphone, the number you are porting must be active with your current service provider.
Click here if you would like to upgrade your device.
No, the phone is yours to keep and can be used until your airtime minutes run out or expire, or indefinitely as a TracFone or Net10 phone if you continue purchasing airtime minutes.
California residents: No, the phone is yours to keep and can be used until your airtime minutes run out or expire or indefinitely as a NET10 if you continue purchasing NET10 airtime minutes.
If you are no longer eligible and cancel service from the program, or are cancelled from the program, you will be able to function as a regular TracFone Wireless customer through your SafeLink Wireless phone and you will be able to purchase TracFone or Net10 Airtime cards and value plans to add additional airtime minutes and service days. You can learn more about TracFone Wireless airtime promotions at Tracfone.com or by calling 1-800-867-7183. For Net10 Wireless you can visit Net10Wireless.com or call 1-877- 836-2368.
California residents only: If you are no longer eligible and cancel service from the program, or are cancelled from the program, you will be able to function as a regular Net10 Wireless customer through your SafeLink Wireless phone and you will be able to purchase Net10 Airtime cards and value plans to add additional airtime minutes and service days. You can learn more about Net10 Wireless airtime promotions at www.net10wireless.com or by calling 1-877-836-2368.
Toll-Free telephone calls made from your SafeLink Wireless phone are not free and you will be charged airtime minutes including calls to:
If you need to reach technical support, try calling from a landline to avoid using minutes on your SafeLink Phone.
With SafeLink Wireless Service you do not have to worry about paying a bill or recurring fees. You will never receive a bill from SafeLink Wireless!
If you do not receive your Minutes on a given month, they can be easily retrieved! Click here for instructions.
Upon receipt of your SafeLink Wireless handset, your handset will have one year of service, and your Minutes for the first month will have already been included. Each month you will receive your free Minutes on the first three days of the month as long as you have your phone powered on.
Your plan allows for nationwide calls at no additional cost. However, to make international calls, customers will need to purchase our Global Card that will deduct minutes depending on the country they are calling. To purchase international cards click here.
California residents: Your plan allows for Nationwide calls at no additional cost. However, to make international calls, customers will need to purchase an international card that will deduct minutes depending on the country they are calling. To purchase international cards click here.
Yes, your SafeLink Wireless phone will clearly display on your screen when you are located in a roaming area and since SafeLink Wireless’s rates are the same for all calls, you never have to worry about roaming charges!
Yes, you can send or receive the number of text messages included with your plan.
California residents: Yes, you can send or receive unlimited text messages included with each plan.
Yes. A signal booster is a device that helps to extend the cellular coverage footprint in areas of weak or poor coverage. However, in order to use a signal booster, you will need to register the device at https://www.signalboosterregistration.com/
The phone’s SIM card will begin with the numbers 890 1260. If there is no SIM card or it does not begin with those numbers, then your device is not on a GSM network and your T-Mobile compatible signal booster will not operate.
If you purchased your own booster or have moved from the original use address click https://www.signalboosterregistration.com/ to access the registration tool. Please be advised that this registration page is only for T-Mobile compatible signal booster. More information on the FCC requirements can be found here: http://wireless.fcc.gov/signal-boosters/index.html
The information collected during registration is specific to locating the booster use address and contact information of the user in the event the carrier needs to contact the user about the booster. This information will only be used to locate boosters in the event network issues are believed to be linked to the booster operation.
In order to ensure signal boosters are not interfering with cellular coverage, the FCC has mandated signal boosters to be registered with carriers. All carriers allowing the use of signal boosters on their network must provide consumers the ability to register the use address of the booster. The carrier can then use this information when troubleshooting network issues. In the event a booster is causing problems on the network, registration helps carriers identify and locate the booster. Registration helps to protect consumers and carriers by streamlining network troubleshooting ensuring a positive signal experience.
